Contact Us

In general, the processing of requests and inquiries by the Service Desk can be represented by five main stages:

1. The user contacts the Service with a request/appeal.
2. The operator analyzes the request and assigns it the appropriate Category, and, if possible, uses the Knowledge Base, if there is no need to escalate the case.
3. The coordinator assigns appropriate resources to process the request and records the stages of its escalation and closure.
4. Intermediate participants in the process organize processes corresponding to the assigned category within the framework of their competence, and inform the coordinator about this.
5. At each stage of application processing, interaction with the applicant/user is carried out through fixed communication channels.